Find Your Fiber Privacy Policy
Effective Date: May 19 2025
Find Your Fiber is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, visit our website, or interact with us in any way. By using our products, services, or website, you agree to the terms of this Privacy Policy.
What Information We Collect
Personal Information
We collect personal information you voluntarily provide or passively share through your use of our services, including:
- Name
- Address (billing and service)
- Email address
- Phone number
- Payment and billing details
- Service preferences
- Any information associated with your devices accessing our services
This may also include account information, service requests, and communications with our support team.
Non-Personal Information
When you visit our website or use our services, we automatically collect certain information such as:
- IP address
- Device identifiers
- Browser type and settings
- Cookies and usage data
- Pages visited and site activity
This information helps us improve service quality, manage network performance, and enhance user experience.
Network Information
We may collect data on how you access and use our broadband, mobile, and TV services, such as:
- Service usage patterns
- Device connections to our network
- Data transmission volumes
- Device types and performance metrics
- System logs and connection times
This is used for troubleshooting, performance monitoring, and service management.
How We Use Your Information
We use collected information to:
- Deliver and manage your broadband, mobile, and digital TV services
- Process payments and manage your account
- Communicate service updates, support responses, and promotions
- Improve service delivery, security, and product offerings
- Comply with legal and regulatory obligations
Marketing, Promotions & Opt-In Consent
By providing your information or opting in through forms, you agree to receive marketing communications from Find Your Fiber and our trusted partners via phone, text, and email. These may include service announcements, special offers, and promotional content.
You can opt out anytime by:
- Clicking “Unsubscribe” in marketing emails
- Replying “STOP” to promotional texts
- Contacting us directly at [Insert Contact Email/Phone]
How We Share Your Information
We may share your information with:
- Service partners and operational providers that support our network, billing, or customer support
- Marketing partners (with your consent) for promotional purposes
- Payment processors for billing services
- Legal authorities when required by law
- Aggregated, non-personal data for performance reporting and business analytics
We do not sell your personal information to third parties for marketing purposes.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, remember preferences, and gather usage data. You may adjust your browser settings to disable cookies, though this may affect certain website features.
Third-Party Links
Our site and communications may contain links to third-party sites. We are not responsible for their privacy practices and encourage reviewing their privacy policies separately.
Children’s Privacy
We do not knowingly collect personal information from anyone under 13. If we learn that we’ve unintentionally gathered data from a child under 13, we’ll delete it as required.
Your Privacy Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Limit certain data use and sharing
To manage your preferences, contact us at [Insert Contact Email/Phone].
Promotional Pricing Terms
Promotional pricing and offers are available for 12 to 24 months, depending on your selected plan. Service availability, speeds, and pricing vary by location. Taxes, fees, and equipment charges may apply.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is entirely secure, so we advise customers to manage their passwords carefully and remain vigilant online.
Policy Updates
We may update this Privacy Policy occasionally. The latest version will always be posted on our website with an updated effective date. Continued use of our services after any changes means you accept the new terms.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: hello@findyourfiber.com